Introduction to Sales Cloud

Sales Cloud, a part of the SFDC platform which mainly focuses on improving the output of the sales team of an organization and hence increasing the sales. It is one of a kind that is better as compared to other sales methods, as it provides both the account information of the customer as well as the data gathered from the social platforms about the product and customer. It helps in determining the potential of a sales lead and closing the sales faster. Salesforce.com provides 5 versions of the sales cloud on a per user per month basis. Further SFDC provides 3 levels of support for the cloud.

Following are the key features for the sales cloud:-

  1. Contact ManagementIt gives us complete information on customers including previous communications, discussions, key contact numbers, and emails.
  2. Opportunity ManagementIt helps to create and change quotes in response to sales interaction and deal scenarios.
  3. Salesforce EngageIt gives alerts on active leads and develops personalized campaigns.
  4. Lead ManagementHelps in assigning the leads to the right people and tracks the campaigns.
  5. Reports and DashboardsIt helps to create dashboards that can be drilled down for further information. It leads to faster decisions.
  6. Sales ForecastingGives a proper view of the sales forecast which can be adjusted, based on real-time data.
  7. Workflow and ApprovalsIt helps in simplifying the approval process and automate any business process by using the visual drag and the drop interface.
  8. Territory ManagementIt helps in creating different territory models and apply rules to them.
  9. Files Sync and ShareSearch, share and find files faster. It leads to greater collaboration.
  10. Sales Performance ManagementIt helps in creating a link between sales data and sales goals. It also helps in creating performance summaries.
  11. Partner ManagementIt helps in easily connecting with partners and giving them a view of sales performance figures. It also helps in easy onboarding, training and promoting sales partners.
Post Views: 2,070