In AL3 downloads, if a policy matches more than one policy record in AMS/CRM, that means we need to take a look at the downloaded transaction record and manually merge it to the correct original policy. This is where the Policy Reconcile process comes into the picture. All such policy transactions are put into manual reconciliation mode and the user gets a screen to take a look at each such policy. Users can search in the original policy list at this point and match the duplicate with the correct policy. This process is called Policy Reconcile Process or Policy […]